Industrial bank provides notice of data security incident


WASHINGTON, July 19, 2021 / PRNewswire / – IBW Financial Corporation d / b / a Industrial Bank (“Industrial Bank”) today announced that a recent event may have impacted the security of information relating to its customers and employees. Although Industrial Bank is not aware of any attempt or actual misuse of personal information in connection with the event, Industrial Bank has provided potentially affected persons with notice, information about the event and the actions that individuals could take it to help protect their information.

At June 30, 2020, Industrial Bank has become aware of suspicious activity related to employee email accounts. Industrial Bank immediately initiated an investigation into the nature and extent of the business and determined that the email accounts may have been subject to unauthorized access within june 2020. As a result of a careful and tedious review of the contents of the relevant accounts, which was completed on February 18, 2021, Industrial Bank has determined that some files stored in the affected email accounts that contain information about people have been affected. Although at this time there is no indication that an individual’s information has been the subject of actual or attempted misuse, IBW is warning all potentially affected persons with great caution.

Industrial Bank has determined that the type of potentially impacted information may vary among individuals and that the following types of information may be impacted: name, contact details, social security number, driver’s license number, credit card information and / or financial account information.

Information security is important to Industrial Bank, and we have implemented strict security measures to protect the information entrusted to us. After discovering this incident, we immediately took steps to review and strengthen the security of our systems. We are reviewing existing security policies and have put in place additional cybersecurity measures to further protect ourselves against similar incidents in the future. In addition, Industrial Bank provides those potentially affected with free access to identity monitoring, fraud counseling and identity theft recovery services.

Industrial Bank encourages individuals to monitor their accounts and activate the free credit monitoring and identity protection services offered. Please see the section below for more information. Individuals can call the Industrial Bank call center at 855-535-1875 (toll free), Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time. Potentially affected people may also consider the information and resources described below.

Steps you can take to protect personal information

Monitor your accounts

Under US law, a consumer is entitled to one free credit report each year from each of the three major credit bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit or call toll free 1-877-322-8228. You can also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no charge. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. When seeing a fraud alert appear on a consumer’s credit report, a business is required to take steps to verify the consumer’s identity before granting new credit. If you are the victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert that lasts for seven years. If you would like to place a fraud alert, please contact one of the three major credit bureaus listed below.

Instead of a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prevent a credit bureau from disclosing information in the credit report without authorization. express of the consumer. The credit freeze is designed to prevent credit, loans and services from being approved on your behalf without your consent. However, you should be aware that using a credit freeze to control who has access to personal and financial information in your credit report may delay, interfere with, or prevent the timely approval of any request or subsequent request that you. made regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Under federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:

  1. Full name (including the initial of the middle name as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of Birth;
  4. Addresses from the previous two to five years;
  5. Proof of current address, such as a current utility bill or phone bill;
  6. A legible photocopy of a government issued ID card (driver’s license or ID card, military ID, etc.); and
  7. A copy of the police report, investigation report, or complaint filed with a law enforcement agency regarding identity theft if you are a victim of identity theft.

If you would like to place a fraud alert or a credit freeze, please contact the three major credit bureaus listed below:







Equifax Fraud Alert, PO Box 105069 Atlanta, GA 30348-5069

Experian Fraud Alert, PO Box 9554, Allen, TX 75013

TransUnion Fraud Alert, PO Box 2000, Chester, PA 19016

Equifax Credit Freeze, PO Box 105788 Atlanta, GA 30348-5788

Experian Credit Freeze, PO Box 9554, Allen, TX 75013

TransUnion Credit Freeze, PO Box 160, Woodlyn, PA 19094

Further information

You can learn more about identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting consumer information bureaus, the Federal Trade Commission, or the attorney general of your state. The Federal Trade Commission can be contacted at: 600 Pennsylvania Avenue NW, Washington DC 20580;; 1-877-ID-VOL (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to make such a complaint by using the contact details given above. You have the right to file a police report if you are the victim of identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. Known or suspected cases of identity theft should also be reported to law enforcement and your state’s attorney general. This notice was not delayed by the police.

SOURCE Industrial Bank


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